GENERAL TERMS AND CONDITIONS
ARTICLE 1. DEFINITIONS
1.1. Evelien Vos: the sole proprietorship Evelien Vos, located in Panningen (The Netherlands) and registered with the Dutch Chamber of Commerce under file number 80502423.
1.2. The client: the natural person or legal entity who has entered into an agreement with Evelien Vos.
1.3. “General terms and conditions” shall mean: all provisions as included herein.
1.4. Services: all services provided by Evelien Vos to the client. This includes, but is not limited to: providing strategic guidance/advice and/or technical support to individuals and entrepreneurs in setting up and marketing their business or parts thereof online, through web design, marketing strategy, advertisements, campaigns, email marketing, online training, 1:1 sessions, creating their brand identity, sales funnels, optimization of social media channels, developing online training courses, webinars, masterclasses, and setting up automations.
1.5. Agreement: the agreement between Evelien Vos and the client pursuant to which Evelien Vos will perform the service.
1.6. Individual client: the natural person who does not act on behalf of his profession or business.
1.7. Business client: the natural person or legal entity acting on behalf of his profession or business.
1.8. Information: all data provided by the client.
1.9. Written: by letter, email, and digital messaging.
1.10. Advice: the result of Evelien Vos’s work.
1.11. Confidential information: all financial, business, and personal data entered, processed, and stored by the client and/or Evelien Vos.
1.12. Website: www.evelien-vos.com
ARTICLE 2. APPLICABILITY
2.1. These general terms and conditions apply to all offers made by Evelien Vos, quotations issued, agreements concluded, services rendered, other actions performed, unless otherwise agreed in writing.
2.2. By signing an agreement or order confirmation, or by agreeing through the website by placing an online order with Evelien Vos, or by agreement via email, the client declares that they have taken note of these general terms and conditions of Evelien Vos and that they agree to these terms.
2.3. In case of conflict between these general terms and conditions and agreements made in an agreement, the provisions of the agreement shall prevail.
2.4. These conditions also apply to actions of third parties and/or suppliers hired by Evelien Vos regarding the execution of the delivery or service.
2.5. The applicability of the client’s general terms and conditions is rejected by using these general terms and conditions.
ARTICLE 3. QUOTATIONS AND OFFERS
3.1. Quotations from Evelien Vos are valid for the period indicated in the quotation. If no period is indicated, the quotation is valid for 14 days from the date the quotation was issued. If the client does not accept an offer or quotation within the applicable period, the offer or quotation shall lapse.
3.2. Evelien Vos will indicate in the quotation or via the website which services are offered and what amounts the client owes upon acceptance of the offer or placing an order via the website. The prices mentioned in the quotation/on the website apply for the specified period, unless expressly agreed otherwise in writing. The quotation/website also states the agreed price of the chosen service/product or the customary hourly rate of Evelien Vos with an estimated number of hours and/or the rate.
3.3. Evelien Vos is entitled to invoice a deposit of 50% or a first installment payment to the client in advance before commencing the assignment.
3.4. The prices mentioned in the quotation do not automatically apply to follow-up assignments.
3.5. Evelien Vos reserves the right to invoice in installments.
3.6. Agreements on deadlines are agreed upon in writing in the quotation. If delivery by Evelien Vos depends on feedback or input from the client, Evelien Vos shall not be liable for delays during the execution of the assignment. Evelien Vos is entitled to unilaterally adjust the deadline in such cases.
3.7. If it appears that the data provided by the client in the request or agreement was incorrect, Evelien Vos has the right to adjust the relevant prices and other conditions.
3.8. All prices communicated by Evelien Vos are amounts in euros, including VAT for individuals and excluding VAT for businesses and other established levies and/or charges and costs from third parties for advice unless expressly stated otherwise.
3.9. Evelien Vos reserves the right to change prices interim. If the prices of offered products increase after the conclusion of the agreement, the client is entitled to cancel the agreement as of the date the price increase takes effect. Price increases resulting from a legal regulation or provision are excluded from this.
3.10. Evelien Vos shall not be liable and/or responsible for errors in the quotation if the client could reasonably understand that the quotation, or any part thereof, contains an obvious mistake, typographical error, or clerical error.
3.11. In case changes occur regarding the circumstances on which Evelien Vos has based the quotation, the intended session, or any agreement whatsoever, Evelien Vos is authorized to modify these changes in the execution of the agreement or to adjust the prices.
3.12. In the event of a project with a predetermined duration, the client is responsible for timely providing the information Evelien needs to complete the project by the agreed end date. Evelien shall not be liable for any delay in the project due to the client’s failure to timely provide the necessary information.
3.13. In exception to article 3.12, unless otherwise agreed, the project can only be extended by a maximum of 4 weeks if the client has been ill or on vacation.
ARTICLE 4. AGREEMENT AND ADDITIONAL WORK
4.1. An agreement is concluded from the moment the client notifies Evelien Vos in any way indicating acceptance of an offer or quotation.
4.2. After the conclusion of an agreement, it can only be amended with mutual approval.
4.3. After the conclusion of an agreement, Evelien Vos shall proceed to perform the services within a reasonable time.
4.4. Evelien Vos has the right to have certain services performed by third parties without being obliged to inform the client thereof. If additional costs are incurred due to the execution of the services by third parties, these shall be charged to the client after consultation.
4.5. Changes to the originally concluded agreement between the client and Evelien Vos are only valid from the moment these changes are accepted by both parties through an additional or amended written agreement.
4.6. If the client wishes to terminate or cancel an agreement with Evelien Vos, the client is entitled to do so only if, upon termination, they compensate for the work done up to that point or in the event of cancellation, 30 percent of the fee agreed upon in the order confirmation. In case of interim termination of a project, the client remains obliged to pay the full agreed quotation amount.
4.7. If, due to circumstances unknown at the time of the quotation or order confirmation, Evelien Vos is required to perform more work than agreed upon in the quotation or order confirmation, Evelien Vos is entitled to charge the customer for the resulting additional costs. If the customer objects to the additional costs that Evelien Vos wishes to charge, the customer has the right to cancel the portion of the order that has not yet been executed, whereby the customer is obliged to compensate Evelien Vos for the work performed up to that point.
4.8. Changes to an original order at the customer’s behest may affect the agreed-upon schedule and the costs of execution. The additional costs resulting from changes to the original order by the customer are the responsibility of the customer. Evelien Vos will, to the extent possible, provide an estimate of the additional costs prior to commencing the work.
ARTICLE 5. RIGHTS AND OBLIGATIONS OF EVELIEN VOS
5.1. Evelien Vos guarantees that the assignment provided to her will be executed to the best of her ability, applying sufficient care and expertise.
5.2. Evelien Vos endeavors to secure the data stored for the client in such a way that this data is not accessible to unauthorized persons.
5.3. In the event of complaints from the client about the services and/or products provided, Evelien Vos must enter into consultation with the client to find a suitable solution for both parties.
5.4. Evelien Vos is entitled to publish the client’s data (name, company name, and position) on Evelien Vos’s website and/or other promotional materials of Evelien Vos for promotional purposes such as reviews.
5.5. Evelien Vos is entitled to record the 1:1 sessions both as video via Zoom and as audio only, so that the recording can be made available to the client.
ARTICLE 6. RIGHTS AND OBLIGATIONS OF THE CLIENT, RIGHT OF WITHDRAWAL
6.1. The client must, in principle, comply with the provisions laid down in these terms and conditions, unless otherwise agreed.
6.2. The client must provide Evelien Vos with all correct data that the client can reasonably foresee are necessary for the proper performance of the agreement. The client is in any case obliged to inform Evelien Vos immediately, or have a third party inform Evelien Vos, of any changes in personal data, company data, or other information requested by Evelien Vos.
6.3. If, in exception to article 6.2, the data necessary for the performance of the agreement is not provided to Evelien Vos in a timely manner, Evelien Vos has the right to suspend the performance of the agreement and/or charge the client the additional costs resulting from the delay.
6.4. The client must promptly inform Evelien Vos in writing of any changes in name, address, email, and, if requested, his/her bank account number.
6.5. In case of complaints about the services and/or products provided by Evelien Vos, the client must notify Evelien Vos of these complaints within 8 days after the delivery of the sessions, but within 60 days after the complete completion of an assignment or project. The client indemnifies Evelien Vos one year after delivery from all legal claims arising from the services and/or products provided.
6.6. The client must make backup copies of all materials/data as described in article 6.2 that Evelien Vos needs for the performance of the agreement. In case of loss of these materials/data, Evelien Vos is not liable for any resulting damages.
6.7. When Evelien Vos provides login credentials to the client, the client is responsible for these credentials. Evelien Vos is not liable for misuse or loss of the login credentials and may rely on the assumption that the client is the one logging in using the login credentials provided to the client.
6.8. The client is obliged to maintain confidentiality of all confidential information obtained in the context of the agreement between the client and Evelien Vos during the collaboration or from other sources. Information is considered confidential if it has been communicated by the other party or if it appears from the standards of reasonableness and fairness.
6.9. The private client can terminate an agreement relating to the purchase of the service within 14 days without giving any reason. Evelien Vos may inquire about the reason for withdrawal, but may not compel the client to provide the reasons for termination.
6.10. The cooling-off period mentioned in article 6.9 starts on the day after the client has purchased the service.
6.11. If the client exercises the right of withdrawal, he/she shall notify Evelien Vos within the cooling-off period.
6.12. If the client exercises the right of withdrawal, all additional agreements are automatically terminated. The client remains obliged to pay for the work already performed at all times.
6.13. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the client.
6.14. Evelien Vos may exclude products and services from the right of withdrawal, this will be indicated to the client in the offer and again in a timely manner before concluding the agreement.
6.15. It is not possible to exchange and/or return purchased digital products, including an e-book or online course, webinar, or masterclass. By ordering and paying for the digital products, the client immediately gains access to his/her purchase. The client expressly agrees that he/she thereby waives the right to use the cooling-off period and the right to withdraw from the agreement.
ARTICLE 7. DELIVERY AND DELIVERY TIME
7.1. The delivery period to be used by Evelien Vos varies per assignment and is determined in consultation with the client. The delivery time specified by Evelien Vos starts after the conclusion of the agreement and after receipt of all necessary data and/or materials from the client.
7.2. A delivery period set by Evelien Vos can never be considered a strict deadline. Evelien Vos is not automatically in default solely by exceeding a delivery period.
7.3. In the event of exceeding the delivery period by more than 30 days, the client is only entitled to dissolve the agreement if Evelien Vos, after a proper and as detailed as possible written notice of default with a reasonable period for remedying the breach, fails to fulfill the essential obligations under the agreement due to its own fault.
7.4. The client is required to do what is necessary to enable timely delivery by Evelien Vos, including timely providing complete, correct, and clear data as specified in article 6.2.
7.5. Evelien Vos’s delivery obligation will, unless proven otherwise, be fulfilled as soon as the goods delivered by Evelien Vos have been offered to the client once.
ARTICLE 8. PAYMENT
8.1. The payment obligation of the client commences on the day the agreement is concluded.
8.2. All invoices sent by Evelien Vos must be paid by the client within 14 days, unless otherwise agreed in writing. Evelien Vos may decide to invoice the full agreed quotation amount in advance but also offers the option to pay the agreed quotation amount in pre-agreed installments. In the case of a campaign or web design, this will generally involve a 50% advance payment and 50% upon completion of the project. Orders via the website are fully settled online immediately. In any case, the invoice sent to the client must be paid before the start of the project or session.
8.3. If the client fails to make timely payment of his payment obligation, the client is in default by operation of law without the need for further notice of default. The possibility of installment payments also lapses, and the remaining amount becomes immediately and in its entirety payable to Evelien Vos.
8.4. In case of non-payment on time, Evelien Vos may decide to put her activities “on hold” until the moment of payment. If late payment occurs regularly, Evelien Vos may decide to unilaterally terminate the assignment.
8.5. In case of late payment, the customer, in addition to the amount owed plus statutory (commercial) interest, shall be liable for payment of full compensation for both extrajudicial and judicial collection costs, which amount to at least 15% of the invoice amount with a minimum of €150,- excluding VAT (in the case of a private customer, statutory BIK rates apply), as well as the costs for lawyers, attorneys, bailiffs, collection agencies, and any judicial proceedings before the court or the appellate court.
8.6. The claim for payment becomes immediately due and payable if the customer is declared bankrupt, applies for a suspension of payments, or if a general attachment is imposed on the customer’s assets, the customer dies, and furthermore, if the customer goes into liquidation or is dissolved.
8.7. In the above cases, Evelien Vos also has the right to terminate or suspend the performance of the agreement or any part thereof without notice of default or judicial intervention, without entitlement to compensation for damages incurred by the customer as a result.
8.8. The customer agrees that Evelien Vos invoices electronically. If the customer wishes to receive a paper invoice by post, Evelien Vos reserves the right to charge additional costs per invoice for this service.
8.9. The customer may raise objections to the invoices sent by Evelien Vos in writing within 7 days of the invoice date. Upon receipt of the objection, Evelien Vos will conduct an investigation into the accuracy of the invoice amount. Objections to invoices sent do not suspend the payment obligation of the customer.
8.10. All products and services delivered by Evelien Vos remain the property of Evelien Vos until all amounts due from the customer to Evelien Vos have been paid, in accordance with article 9.
ARTICLE 9. RESERVATION OF OWNERSHIP & INTELLECTUAL PROPERTY
9.1. All intellectual property rights to all documentation, advice, quotations, courses, webinars, media/content within its own platform, e-books, and tools developed or made available in the context of the services are exclusively owned by Evelien Vos unless otherwise agreed upon in writing.
9.2. The products provided by Evelien Vos may not, in whole or in part, be reproduced or resold unless otherwise agreed upon in writing.
9.3. The content of Evelien Vos’s website, including but not limited to: texts, images, design, trademarks, and domain names, is the property of Evelien Vos and is protected by copyrights and intellectual or industrial property rights existing under applicable law. Users of the website are not allowed to reproduce or make available any part of the website without Evelien Vos’s permission.
9.4. All copyrights and intellectual property rights to creations of the human mind developed by Evelien Vos are and remain the exclusive property of Evelien Vos, unless the rights are bought out or otherwise agreed upon.
9.5. Evelien Vos is not responsible for any information/content that the customer places on Evelien Vos’s servers. If the information/content placed by the customer infringes upon the rights of third parties or violates laws and regulations in any way, the customer will indemnify Evelien Vos against any claims for damages that third parties may assert as a result of this action by the customer.
9.6. Any action that violates Article 9.2, Article 9.3, and Article 14.6 is considered an infringement of copyright.
9.7. In case of infringement, Evelien Vos is entitled to compensation amounting to at least twice the license fee charged by her for such use without forfeiting the right to any damages.
ARTICLE 10. LIABILITY
10.1. Every agreement between Evelien Vos and the customer can be characterized as a best efforts agreement in which Evelien Vos is obliged to fulfill her obligations to the best of her ability, with due care and expertise. Evelien Vos can never be held liable for unachieved results or the extent to which the provision of services contributes to the goal set by the customer and Evelien Vos.
10.2. The customer is and remains at all times responsible for performing actions learned during a session, course, webinar, masterclass, or advisory session.
10.3. Any decisions made as a result of a service mentioned in Article 10.2 are the sole responsibility of the customer. Evelien Vos accepts no liability whatsoever.
10.4. If Evelien Vos is nevertheless held liable as provided in Article 10.1, any liability is limited to compensation for direct damages up to a maximum of twice the amount of the price agreed upon for that agreement (excluding VAT). This amount is not higher than €750, and in any case is always limited to the maximum amount that the insurer will pay to Evelien Vos in the relevant case. In the case of a continuing agreement, any liability is limited to compensation for direct damages up to the amount of the last invoice paid by the customer.
10.5. In addition to Article 10.4, Evelien Vos is only liable for direct damages. Direct damages are solely understood to mean: • reasonable costs incurred to determine the cause and extent of the damage, insofar as the determination relates to damage within the meaning of these terms and conditions: • any reasonable costs incurred to make Evelien Vos’s defective performance comply with the agreement, insofar as these can be attributed to Evelien Vos: • reasonable costs incurred to prevent or limit damage, provided the customer demonstrates that these costs have led to limitation of direct damages as referred to in this article.
10.6. Evelien Vos excludes any liability for indirect damages suffered as a result of the use of services and/or products provided by Evelien Vos, except in situations where the damage is due to intent on the part of Evelien Vos.
10.7. In any case, Evelien Vos is never liable for: consequential damages, damages due to missed savings, damages due to business interruption, loss of profits, and damages arising from loss of data when performing the agreement.
10.8. The customer indemnifies Evelien Vos against all claims for damages that third parties may assert regarding damage caused by unlawful or negligent use of the products and services supplied by Evelien Vos.
ARTICLE 11. INTERRUPTION OF SERVICES AND FORCE MAJEURE
11.1. Evelien Vos is not obliged to fulfill its obligations under the agreement if performance has become impossible due to force majeure. If the force majeure persists for a period of 60 days, both parties are entitled to terminate the agreement. What has already been performed under the agreement will then be settled proportionally.
11.2. Evelien Vos’s activities depend on the cooperation, services, and deliveries of third parties, over which Evelien Vos can exert little or no influence. Evelien Vos cannot therefore be held liable in any way for any damage arising from a situation in which the failure is due to a third party with whom Evelien Vos has entered into an agreement.
11.3. In addition to what is stipulated in clause 11.2, force majeure also includes everything that is accepted in law and jurisprudence.
11.4. Force majeure, as referred to in these general terms and conditions, is understood to mean any circumstance independent of the will of Evelien Vos – even if this was foreseeable at the time the agreement was concluded – that permanently or temporarily prevents performance of the agreement, including but not limited to: strikes, absenteeism of Evelien Vos’s staff or Evelien Vos herself, transportation difficulties, fire, government measures, epidemics, pandemics, death of close relatives, business disruptions at Evelien Vos, non-performance by Evelien Vos’s suppliers making it impossible for Evelien Vos to fulfill its obligations towards the customer (any longer), as well as other serious disruptions in Evelien Vos’s business or its suppliers.
11.5. In the event of force majeure, Evelien Vos also has the option to extend the delivery period by the duration of the force majeure or to terminate the agreement, if not yet performed, without Evelien Vos being obliged in any way to pay any compensation, except as provided for in Article 78 of Book 6 of the Dutch Civil Code.
ARTICLE 12. DURATION OF AGREEMENT AND TERMINATION
12.1. The agreement is entered into for a fixed period, unless otherwise specified in the quotation or unless the parties have explicitly and in writing made other arrangements.
12.2. The right to terminate the agreement prematurely by the customer is excluded, without prejudice to the other provisions in these general terms and conditions.
12.3. Both parties, the customer and Evelien Vos, have the right to terminate the agreement only if the other party, after proper and as detailed as possible written notice of default stating a reasonable period for rectification of the default, fails to fulfill its essential obligations under the agreement.
12.4. In exception to what is stipulated in clause 8.3, Evelien Vos can terminate the agreement in whole or in part without notice and without judicial intervention by written notice with immediate effect if urgent reasons arise, including but not limited to the following cases: • the customer is granted (temporary) suspension of payments; • bankruptcy is applied for or declared with respect to the customer; • there is reason to believe that the customer will not be able to meet his or her payment obligation upon extension of the agreement; • the customer acts in violation of public order or good morals, or any obligation arising from the agreement with Evelien Vos; • the customer infringes upon rights of third parties; • the customer acts in violation of reasonable guidelines or instructions from Evelien Vos; • the customer fails to respond to correspondence by email, telephone, and/or written communication, whether or not sent by registered mail; • in case of recurring payment problems.
12.5. Evelien Vos shall not be liable for any damages due to termination as specified in Article 12.4.
12.6. If, at the time of termination as referred to in Articles 12.3 and 12.4, the customer has already received performances for the execution of the agreement, these performances and the related payment obligation shall not be subject to annulment. Amounts invoiced by Evelien Vos prior to termination in connection with what she has already performed or delivered pursuant to the agreement shall remain due and payable in full compliance with the preceding sentence and shall become immediately due and payable upon termination.
12.7. Evelien Vos reserves the right to amend her general terms and conditions, also for existing agreements. If Evelien Vos decides to amend the terms, she shall inform the customer thereof. The customer is then free to terminate the agreement from the moment the new general terms and conditions become effective or up to a maximum of 7 days after the entry into force of these new general terms and conditions.
ARTICLE 13. CONFORMITY
13.1. Evelien Vos shall strive to achieve the intended result as agreed upon in the quotation during the performance of the agreement to the best of her ability. If, in the opinion of the customer, the delivered results do not correspond to the intended result as agreed upon in the quotation, the customer and Evelien Vos shall consult to ensure that the delivered results meet the intended results.
13.2. In addition to what is stipulated in Article 13.1, the costs for additional work as referred to in that article shall be invoiced to the customer in accordance with Evelien Vos’s normal rates, unless the customer can reasonably demonstrate, in Evelien Vos’s opinion, that the deviations in the result are due to the defective execution of the agreement on the part of Evelien Vos.
13.3. If it is determined that the defects in the services and/or products to be delivered by Evelien Vos are attributable to Evelien Vos, the customer shall have no right to compensation or termination of the agreement, except as provided in these terms and conditions.
ARTICLE 14. SPECIAL PROVISIONS FOR SESSIONS, COURSES, PROJECTS, WEBINARS, MASTERCLASSES BY EVELIEN VOS
14.2. The customer shall not derive any rights or obligations from sessions, courses, webinars, and masterclasses, and any actions by the customer are at his/her own risk and expense. Evelien Vos accepts no liability for the manner in which the customer implements the methods and techniques taught by Evelien Vos in practice.
14.3. Evelien Vos is entitled, if the customer defaults on the payment obligation towards Evelien Vos, to suspend her activities and/or the project until the customer has fulfilled his/her payment obligation.
14.5. In case of partial participation or interim termination by the business customer, no refund of the invoice shall be made. In case of interim termination of a project, the business customer shall remain obliged to pay the full agreed quotation amount.
14.4. The customer will gain access to the online course, e-book, or webinar/masterclass upon full payment. It is not possible to exchange and/or return these purchased digital products, as described in Article 6.9.
14.6. If the customer decides to cancel a session, he/she must do so in writing or by phone at least 48 hours before the start of the session. The customer can then choose a new date or receive a refund of the paid amount for the session. If the customer does not cancel 48 hours before the session, the customer is obligated to pay a fee for the reserved time: • cancellation up to 24 hours before the session; the customer is obligated to pay a fee of 30% of the paid amount; Evelien will refund 70% of the paid amount • cancellation on the day of the session; the customer is obligated to pay a fee of 50% of the paid amount; Evelien will refund 50% of the paid amount • cancellation within 2 hours before the start of the session; the customer is obligated to pay a fee of 75% of the paid amount; Evelien will refund 25% of the paid amount • if the customer is not present at the agreed time for the reading, 100% of the paid amount will be charged, or the session will be considered executed and no refund will be made.
14.8. The content of the online content, courses, masterclasses, or webinars offered by Evelien Vos may be supplemented or changed during the duration.
14.9. Evelien Vos reserves the right to remove participants from sessions, courses, webinars/masterclasses if their behavior obstructs a session. Refund of paid funds is excluded.
14.10. Evelien Vos is entitled to reschedule or cancel webinars/masterclasses if there are not enough participants. The customer will be refunded the paid invoice amount within 14 days unless another date becomes available immediately.
14.11. If Evelien Vos is forced to reschedule the sessions, webinars/masterclasses due to force majeure (as mentioned in Article 11), the customer retains the right to attend the sessions, webinars/masterclasses on the to be determined date without entitlement to a refund of any payments made.
14.12. When Evelien Vos decides to record the sessions, masterclasses/webinars, the customer will have access to a replay for a minimum duration of 24 hours.
14.13. The login details provided by Evelien Vos to the customer regarding the sessions, courses, online content/webinars/masterclasses may not be shared with third parties.
14.14. Upon completion of the online course, the customer retains the right to log in to the online learning environment as long as it remains online. Evelien Vos aims to keep all materials online. If Evelien Vos decides to remove or relocate material to another website, Evelien Vos will notify the customer three months prior to the relocation or removal via the most recently known email address at Evelien Vos. The customer is responsible for temporarily downloading files if possible.
14.15. The customer is entitled to take screenshots of the online training, online learning environment, and/or courses and share them via social media provided that proper attribution is given to the Instagram account @techsavvy.soul and in limited quantity.
ARTICLE 15. MISCELLANEOUS PROVISIONS AND APPLICABLE LAW
15.1. If any provision of these general terms and conditions is held to be invalid or voided, the remaining provisions of these general terms and conditions shall remain in full force and Evelien Vos and the customer shall enter into discussions to agree on new provisions to replace the invalid or voided provisions, taking into account the purpose and scope of the invalid or voided provision as much as possible.
15.2. If the customer includes provisions or conditions in his order that deviate from, or are not included in, these terms and conditions, they shall be binding on Evelien Vos only if and to the extent expressly accepted by Evelien Vos in writing.
15.3. If Evelien Vos deviates from the General Terms and Conditions in favor of the customer on her own initiative, the customer shall not be entitled to any rights therefrom.
15.4. Any purchasing or other terms and conditions of the customer shall not apply.
15.5. Rights and obligations arising from an agreement can only be transferred to a third party by the customer if Evelien Vos has given written consent.
15.6. Dutch law shall exclusively apply to all legal relationships in which Evelien Vos is a party.
15.7. The customer and Evelien Vos shall first attempt to settle any disputes amicably and out of court before resorting to legal action.
15.8. If mandatory legal rules do not provide otherwise, the competent court in the District of The Hague shall initially have jurisdiction over disputes between Evelien Vos and the customer unless a statutory provision prescribes otherwise.